Frequently asked questions

Our customers frequently ask these questions about loans.

Am I eligible for a loan?

To qualify for a loan, you must be between 18 – 50 years old, have a verifiable source of income, live and /or work in cities where we operate and have a savings or current bank account with any commercial bank

How much can I borrow?

You can get up to ₦2 million for up to 12 months

What documents do I need to apply for a loan?

You need your BVN and your bank account online login details. No physical document required.

How can I apply for a loan?

Kindly go to our website or download our mobile app to register and apply for a loan, quick and easy.

How long does loan approval take?

Every loan application undergoes an assessment process and a decision is made accordingly. Upon successful review and due diligence done, disbursement is done within minutes of all checks done and completed successfully.

Can I reapply immediately after liquidating my existing Loan

Once your existing loan is repaid completely, you are eligible to apply for a new loan immediately. Early repayments are encouraged and help to put you in good standing and could qualify you for higher amounts and lower interest rates. However, kindly note that each loan will be assessed and a decision will be made on the merit of each loan application. Kindly go to your mobile app or website and find the repayment options under "Repayment Schedule" under "Loan Management" in your account.

BVN Error Message (BVN does not match disbursement account)

You can only (and should) only register and make a loan application using your true and verified data/information. Always ensure that you use the(your) BVN tied to your bank account and reattempt your application.

I have issues linking my card to my account

Please note that a security feature with one of our Partners Paystack, will require you to wait at least 24 hours before attempting to link your card to your account. This is required after a few unsuccessful attempts have been made, and is necessary to prevent any unauthorized use of your card. Kindly try again after at least 24 hours have elapsed.

Issues with Mono and Bank Statement Upload

This would likely mean that your bank might currently be experiencing some service downtime and therefore unable to provide the information required for you to progress to the next stage. You simply need to try again with an alternative bank account.

Why was my loan disapproved?

We might be unable to make you a loan offer at this time, based on an evaluation of income and affordability derived from the account you provided. As a responsible lender and a CBN-regulated company, we are obliged to only make offers to customers who meet certain lending criteria. While we might not be able to make you an offer now, we earnestly look forward to being able to serve you in the future.

I Encountered an “Invalid Key” Error

To fix this kindly update the mobile app by uninstalling and then reinstalling it. If you are attempting the application on the web/desktop, kindly log out and refresh your browser on your desktop by clearing history and cache, and then try again. If you encounter the same problem or any other problem again, please share a screenshot and we will be happy to assist you.

My account is Inactive and I am unable to access my profile

Upon your loan disapproval, our customer care agent would have communicated the reason for the rejection in the email received. There are several reasons why a loan application may be rejected and an account deactivated. This may include, but is not limited to, income and loan affordability, verification of information provided, general qualification for a loan by age and other factors, and much more. While we may not be able to serve you now, we might be able to serve you in the future, and we will be glad to welcome you at such a time.

Are my details safe and secure when I upload my statement or link my card?

In our bid to make the best loan offer available to you, we use your bank statement provided through Mono to determine income and affordability. Please note that we DO NOT see or store your login details nor have access to your account when you carry out this action. We are a Central Bank of Nigeria (CBN) regulated company and our customer security and satisfaction is our top priority.